We are unable to accept returns or exchanges. All orders are custom-made to order and sales are final.
Looking for samples?
- Not sure which frame moulding to pick? Get to know our mouldings firsthand before making a purchase. To request samples, please email hello@simplyframed.com. You can browse our core collection here.
Have an issue with your order?
- If your order is lost, stolen, or damaged, email hello@simplyframed.com with your order number within 14 days of the delivery date or expected delivery date.
- Orders reported lost or stolen outside of the 14 days, or without photographic evidence of the damage and packaging materials, will not qualify for replacement or reimbursement.